TERMS & CONDITIONS
CUSTOMER CARE
It is the Lumos Cookies’s policy and responsibility to provide excellent service to the public. Customer feedback helps us measure whether our services are meeting public needs and expectations. It also helps us identify problems that need to be solved. High quality customer service depends on customer feedback.
This policy outlines a procedure for responding to complaints, requests for service and questions that come to the Lumos Cookies through a customer visit, call, letter or email. Departments are expected to use similar standards and procedures for the complaints, requests and questions that come directly to the department.
STORE POLICY
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
EXTENDED ABOUT
Since our first day in business, LumosCookies has been offering our customers the best selection of products at unbeatable prices. Our online store has become synonymous with quality and we ensure a continuous variety of fantastic merchandise along with unique limited edition and seasonal items that fit any budget. Check it out and start shopping today!
PAYMENT METHODS
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Credit / Debit Cards
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Shoppe pay / TNG eWallet
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COD in specific area